Introduction
These Terms & Conditions (“Terms”) govern your access to and use of the Echo Ratings platform, website, and related services (collectively, the “Service”), operated by Echo Ratings (“we”, “our”, or “us”). By creating an account or accessing the Service, you agree to be bound by these Terms. If you do not agree, you must not use Echo Ratings.
Eligibility & Account Registration
To use Echo Ratings, you must:
- Be at least 18 years old
- Provide accurate business and contact information
- Maintain the confidentiality of your login credentials
You are responsible for all activity under your account. If you suspect unauthorized access, you must notify us immediately.
Acceptable Use
You agree not to use Echo Ratings for any of the following:
- Collecting or publishing fake, misleading, or incentivized reviews without disclosure
- Uploading unlawful, defamatory, harassing, or infringing content
- Attempting to reverse engineer, copy, or resell our platform without permission
- Spamming customers with unsolicited communications
We reserve the right to suspend or terminate accounts that violate these rules.
Review Content & Licensing
When your customers submit feedback through Echo Ratings:
- You retain ownership of the reviews you collect
- You grant Echo Ratings a non-exclusive license to display, process, and analyze review data for the purpose of providing the Service
- You are solely responsible for ensuring review authenticity and compliance with platform policies (e.g., Google, Yelp, Facebook)
We reserve the right to moderate or remove content that violates laws or third-party rights.
Subscription & Billing
- Echo Ratings operates on a subscription-based model unless otherwise stated
- All fees are billed in advance on a monthly or annual basis
- Payments are non-refundable, except where required by law
- Plans may auto-renew unless canceled before the next billing cycle
If payment fails or remains overdue, your account may be paused or downgraded.
Service Availability & Modifications
We aim for 99.9% uptime, but do not guarantee uninterrupted access. We may modify features or pricing at any time with reasonable notice. Major changes will be communicated via email or dashboard alerts.
Disclaimer of Warranties
The Service is provided “as is” and “as available.” We do not guarantee that:
- You will receive a specific number of reviews
- Published reviews will improve your rankings or revenue
- Third-party platforms (e.g., Google, Yelp) will accept your review submissions
Use of Echo Ratings is at your own risk.
Limitation of Liability
To the maximum extent permitted by law, Echo Ratings shall not be liable for:
- Loss of profits, business, or data
- Reputational damage caused by customer reviews
- Third-party actions, including review platform rejections or takedowns
Our total liability shall not exceed the amount paid by you in the previous 6 months.
Termination
You may cancel your account at any time. We may suspend or terminate access if you:
- Fail to pay
- Violate these Terms
- Abuse or misuse the platform
Upon termination, access to your data may be restricted or permanently deleted after a retention period.
Governing Law
These Terms are governed by the laws of Nevada, without regard to conflict of laws. Any disputes will be resolved exclusively in the courts located in Nevada.
Contact Us
For questions or account-related inquiries:
Echo Ratings Support
📧 contact@echoratings.com
🌐 echoratings.com/contact