Introduction
Echo Ratings (“we”, “our”, or “us”) is committed to protecting the privacy of businesses and individuals who use our platform to collect, monitor, and manage customer reviews. This Privacy Policy outlines how we collect, use, store, and safeguard your information when you access our website or services (the “Platform”). By using Echo Ratings, you agree to the practices described herein.
Information We Collect
We collect information in three primary ways:
- Business Account Information — Name, business name, email, phone number, billing information, and login credentials when you register.
- Customer Review Data — Reviews, feedback, survey responses, star ratings, names, and optional contact info provided by your customers during review submission.
- Usage & Technical Data — Device type, browser, IP address, access times, and pages viewed to improve functionality and security.
How We Use Your Information
We use collected data strictly for the following purposes:
- To provide and maintain your Echo Ratings account
- To send automated review requests (SMS/email) on your behalf
- To publish or syndicate reviews across selected platforms (Google, Yelp, etc., where applicable)
- To generate analytics, sentiment scores, and performance insights
- To communicate important updates or support-related information
We do not sell personal data to third parties.
Review Publishing & Third-Party Sharing
When you authorize review collection, certain customer feedback may be:
- Displayed on your Echo Ratings review widget or profile
- Routed to third-party platforms (Google, Facebook, Yelp, etc.) only if integrated by you
- Shared with your internal staff via dashboards, reports, or notifications
We never publish private or internal feedback marked as “Not Public.”
Data Storage & Security
We use industry-standard protections including:
- Encrypted databases (at rest and in transit)
- Secure login authentication and role-based access
- Continuous monitoring for unauthorized access
In the event of a breach, affected parties will be notified according to applicable law.
Cookies & Tracking
We use cookies and similar technologies to:
- Remember login sessions
- Analyze platform usage
- Optimize user experience
You may disable cookies via browser settings, but certain features may be limited.
Your Rights & Data Control
Depending on your location, you may:
- Request access or correction of your stored data
- Export or delete your account information
- Opt out of marketing communications at any time
Review subjects (your customers) may request removal of published feedback by contacting the business owner or emailing us directly.
Children’s Privacy
Echo Ratings is not intended for individuals under 13 years of age, and we do not knowingly collect data from minors.
Policy Updates
We may update this Privacy Policy periodically. Continued use of the Platform after updates signifies acceptance of the revised terms.
Contact Us
For questions or data requests, contact:
Echo Ratings Support
📧 contact@echoratings.com
🌐 echoratings.com/contact