Bayou Bistro had been a local favorite for years, yet their online reputation did not reflect this. Despite strong repeat business, they had just 28 Google reviews, far below the 150+ reviews of nearby competitors. Staff members occasionally asked guests for feedback, but without a consistent follow-up system, most satisfied customers never left public reviews. As a result, search visibility and online trust lagged behind.
Food & Beverage
“Echo Ratings helped us go from 28 reviews to 187 in two months and customers finally noticed.”
8 weeks
Houston, TX
Bayou Bistro (Family-Owned Restaurant)
The Challenge
The Solution
Echo Ratings implemented automated SMS review requests directly after customer visits, integrating with the restaurant’s POS system to trigger messages only for completed transactions. Guests who did not respond received one scheduled follow-up reminder. Negative sentiment responses were routed internally for resolution to prevent public impact. A dashboard was provided so the owner could monitor progress in real time.
The Solution
“We knew people loved our food, but online it looked like nobody had ever heard of us. It hurt to see chains outrank us when we cook everything from scratch.”
Why It Matters
For restaurants, social proof directly influences dining decisions. Today’s customers search first and taste later. By turning real-world satisfaction into digital credibility, Bayou Bistro now captures both online and in-person demand.
Echo Rating Features Used
“We knew people loved our food, but online it looked like nobody had ever heard of us. It hurt to see chains outrank us when we cook everything from scratch.”