Before Echo Rating, Daniel’s Auto Shop was struggling to build its online reputation. Despite years of experience and loyal customers, the shop had only 3 reviews on Google — with a 3.2 average rating. No one on the team had time to ask for reviews or respond to them, which made the shop appear inactive or unreliable to new customers.
Automotive
Auto Shop Doubles Google Rating in 6 Weeks with Echo Rating
6 weeks
Mesa, Arizona
Daniel’s Auto Shop
The Challenge
The Solution
With Echo Ratings Pro, the team turned things around fast.
- Automated review requests were sent out after each service (via SMS and email).
- AI-powered replies were enabled to ensure every review got a thoughtful response.
- Echo Rating weekly reports helped Daniel track trends without digging into dashboards.
The Solution
In just 6 weeks:
⭐ Rating jumped from 3.2 → 4.7
💬 Review volume grew by +212%
🚗 New customers started mentioning Google reviews during booking
⏱️ Time spent on review management: near zero
I didn’t expect it to work that fast. We just turned it on and reviews started showing up. — Daniel M., Owner
Why It Matters
Today, Daniel’s Auto Shop stands out on local search. With Echo Rating running in the background, the team can stay focused on repairs — while their reputation grows on autopilot.
Echo Rating Features Used
✅ Automated review requests (SMS + email)
✅ AI-powered replies
✅ Weekly reports
✅ Google & Facebook sync
I didn’t expect it to work that fast. We just turned it on and reviews started showing up. — Daniel M., Owner